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Virgin Red and Virgin Points Privacy Policy

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What does this policy apply to?

Hello! We are Virgin Red Limited (or VR for short),  and this is our Privacy Policy. It's like a guide to how we collect and use your personal information. Trust us, it's worth a read to make sure you understand what we do with your personal information.

So, what's the Privacy Policy all about? Well, it applies to:

These are all different services and they come with their own rules. You can find those rules by clicking the links above. 

When we talk about 'personal information’, ‘personal data’ or just ‘information’ in this Policy, we mean things like your name, email, or any other information that can be used to identify you. This also includes digital identifiers like cookies, IP addresses, and logs. 

The way we use your personal information can depend on the service(s) you’re using (and you might be using them all!) so our Privacy Policy is split into different parts:  

  • Section 1 - All about us

  • Section 2 - Virgin Red

  • Section 3 - Virgin Trains Ticketing

  • Section 4 - Flying Club

  • Section 5 - Virgin.com

  • Section 6 - Virgin ID, Virgin group marketing and Virgin group data sharing

  • Section 7 - Cookies and and Social Media targeting

  • Section 8 - Important information

If you're using any of our services, you’re giving us the thumbs up that you’ve read and understood this Privacy Policy.  

Got questions? Get in touch at membersupport@virgin.com

Remember, we might update this policy every now and then to make sure it's clear and accurate. If we make any big changes, we'll let you know. And if you need it, the latest version will always be available on our platforms. 

Section 1 - All about us
1.1 Who we are and what do we do
1.2 Our commitment
Section 2 - Membership of Virgin Red
2.1 How we collect information on Virgin Red members?
2.2 The information we collect on members of Virgin Red
2.3 Why we need and how we use your information as a member of Virgin Red
2.4 Examples of how and why we use Virgin Red member information
2.5 More information on how we use your personal information for marketing
Section 3 - Virgin Trains Ticketing
3.1 How do we collect information on Virgin Trains Ticketing users
3.2 The information we collect on Virgin Trains Ticketing
3.3 Why we need and how we use your information on Virgin Trains Ticketing
3.4 Examples of how and why we use your information on Virgin Trains Ticketing
Section 4 - Membership of the Virgin Atlantic Flying Club Programme
4.1 When do we collect information on Flying Club members?
4.2 The information we collect on Flying Club members
4.3 Why we need and how we use Flying Club member information
4.4 Examples of how and why we use Flying Club member information.
4.5 How is the personal information of members of Flying Club used for marketing?
Section 5 - Virgin.com
5.1 How do we collect information on Virgin.com users?
5.2 The information we collect on Virgin.com
5.3 What do we need your information for?
Section 6 - Virgin ID, Virgin group marketing and Virgin group data sharing
6.1 How do we collect your personal information for Virgin ID or for Virgin group marketing and Virgin group data sharing??
6.2 The information that we collect on users that engage with different Virgin entities
6.3 Why we need and how we use your information
6.4 Examples of how and why we use your personal information
Section 7 - Cookies and Targeting (including via social media)
7.1 What are cookies?
7.2 How we use cookies
7.3 Examples of how we use cookies
7.4 What third parties do we use in relation to cookies
7.5 Social media targeting
7.6 Can I opt out of the use of cookies and social media targeting
Section 8 - Important Information
The following relates to all the services we provide
8.1 Personal information relating to under 18s
8.3 How will we share your personal information?
8.4 How do we keep your information safe?
8.5 How long will we retain your personal information?
8.6 How can I check and update my personal information?
8.7 What are my rights?
8.8 Your California privacy rights
8.9 Changes to our business
8.10 Finally - if in doubt, talk to us

California Privacy Law Appendix

This appendix seeks to provide additional information to residents of California and supplements the information provided in the Privacy Policy above.

To learn more about the categories of personal information we collect, how we collect it, why it is collected, with whom we share the information, and how long we retain it, please see the chart below.

CategoryIdentifiers
What we collectName, mailing address, email address, phone number, gender, payment information, and other contact information. For more information please see Section 2.2 and 3.2 above.
How we collect itCollected online or offline when you directly provide it to us, through your use of our services, or from third parties. For more information see Section 2.1 and 3.1 above.
Why we collect itWe collect this information for the purposes listed in Sections 2.3, 2.4, 3.3, and 3.4.
With whom we share itShared with our affiliates, partners, vendors, and service providers as described in Section 4.3.
How long we retain itWe retain information for as long as necessary for the purpose for which it was initially collected as described in Section 4.5.

CategoryPersonal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
What we collectName, mailing address, email address, phone number, gender, payment information, and other contact information. For more information please see Section 2.2 and 3.2 above.
How we collect itCollected online or offline when you directly provide it to us, through your use of our services, or from third parties. For more information see Section 2.1 and 3.1 above.
Why we collect itWe collect this information for the purposes listed in Sections 2.3, 2.4, 3.3, and 3.4.
With whom we share itShared with our affiliates, partners, vendors, and service providers as described in Section 4.3.
How long we retain itWe retain information for as long as necessary for the purpose for which it was initially collected as described in Section 4.5.

CategoryProtected classification characteristics under California or federal law
What we collectAge. For more information please see Section 2.2 and 3.2 above.
How we collect itCollected online or offline when you directly provide it to us, through your use of our services, or from third parties. For more information see Section 2.1 and 3.1 above.
Why we collect itWe collect this information for the purposes listed in Sections 2.3, 2.4, 3.3, and 3.4.
With whom we share itShared with our affiliates, partners, vendors, and service providers as described in Section 4.3.
How long we retain itWe retain information for as long as necessary for the purpose for which it was initially collected as described in Section 4.5.

CategoryCommercial information
What we collectTransactional information such as the products or services purchased. For more information please see Section 2.2 and 3.2 above.
How we collect itCollected online or offline when you directly provide it to us, through your use of our services, or from third parties.
Why we collect itWe collect this information for the purposes listed in Sections 2.3, 2.4, 3.3, and 3.4.
With whom we share itShared with our affiliates, partners, vendors, and service providers as described in Section 4.3.
How long we retain itWe retain information for as long as necessary for the purpose for which it was initially collected as described in Section 4.5.

CategoryBiometric information
What we collectN/A
How we collect itN/A
Why we collect itN/A
With whom we share itN/A
How long we retain itN/A

CategoryInternet or other similar network activity
What we collectIP address, browser type and version, browser plug-in types and versions, operating system and platform, device type and device identifiers. For more information please see Section 2.2 and 3.2 above.
How we collect itCollected online when you directly provide it to us, through your use of our services, or from third parties. For more information see Section 2.1 and 3.1 above.
Why we collect itWe collect this information for the purposes listed in Sections 2.3, 2.4, 3.3, and 3.4.
With whom we share itShared with our affiliates, partners, vendors, and service providers as described in Section 4.3.
How long we retain itWe retain information for as long as necessary for the purpose for which it was initially collected as described in Section 4.5.

CategoryGeolocation data
What we collectNot collected.
How we collect itN/A
Why we collect itN/A
With whom we share itN/A
How long we retain itN/A

CategorySensory data
What we collectNot collected.
How we collect itN/A
Why we collect itN/A
With whom we share itN/A
How long we retain itN/A

CategoryNon-public education information
What we collectNot collected.
How we collect itN/A
Why we collect itN/A
With whom we share itN/A
How long we retain itN/A

CategoryInferences drawn from other personal information
What we collectInformation generated from your use of our Services reflecting your preferences.
How we collect itCollected online or offline when you directly provide it to us, through your use of our services, or from third parties. For more information see Section 2.1 and 3.1 above.
Why we collect itWe collect this information for the purposes listed in Sections 2.3, 2.4, 3.3, and 3.4.
With whom we share itShared with our affiliates, partners, vendors, and service providers as described in Section 4.3.
How long we retain itWe retain information for as long as necessary for the purpose for which it was initially collected as described in Section 4.5.

CategorySensitive personal information
What we collectNot collected.
How we collect itN/A
Why we collect itN/A
With whom we share itN/A
How long we retain itN/A

This version of our Privacy Policy is effective from 28 October 2024
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