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Virgin Trains Ticketing “Your Ticket to £5 off” Promotion

Terms and Conditions

These terms and conditions apply to the Virgin Trains Ticketing “Your Ticket to £5 off” promotion (the “Promotion). By participating in the Promotion, you agree to be bound by the following terms and conditions:

  • The Promotion entitles Virgin Trains Ticketing customers making their first purchase of a train ticket to a promo code for 1,000 Virgin Points (“Promo Code”). These points can be used towards a subsequent purchase of a train ticket or tickets through the Virgin Trains Ticketing app and are currently equivalent to a £5 discount.

  • The Promotion only applies to first train ticket purchases made before 11:59pm on 1st September 2024 or until 5,000 x promo codes have been allocated whichever is earlier (the “Promotion Period”).

  • Virgin Red membership required to use the Promo Code and the Virgin Points.

  • To participate in the Promotion you will need to download the Virgin Trains Ticketing app, if you haven’t already, and purchase a first train ticket costing £5 or more during the Promotion Period. The Promo Code will be presented to you during the checkout process. You will then need to enter the Promo Code in "Promo codes" section of the "Account" tab in your Virgin Red account within 30 days of receiving it (otherwise it will expire). If you don’t already have a Virgin Red account you can set one up by downloading the Virgin Red app or by registering through the Virgin Red website. The Virgin Points will be credited immediately after you have entered the Promo Code and can be used towards payment for future ticket purchases through Virgin Trains Ticketing, giving a discount of £5 for 1,000 Virgin Points. Your purchase of train ticket tickets and use of the Virgin Trains Ticketing app are governed by the VTT Terms and Conditions. Your membership of Virgin Red is governed by the Virgin Red Programme Terms and Conditions.

  • There is no cash alternative available. The Promotion is as stated and no alternatives are available. The Promo Code is non-refundable, non-transferable and non-exchangeable.

  • We reserve the right to extend, withdraw, alter or suspend the Promotion or these terms and conditions at any time for other reason.

  • Only one Promo Code per customer is permitted. Customers who have previously purchased a train ticket using Virgin Trains Ticketing will not be eligible to receive the Promo Code. Purchases made using methods such as a computer macro, script or the use of automated devices are not permitted and no bulk purchases are permitted. 

  • We reserve the right to void discounts and/or cancel train ticket purchases where anyone attempts to benefit from multiple discounts by use of multiple Virgin Trains Ticketing accounts or in any other way. Any refunds requested will be subject to VTT Terms and Conditions (which incorporate the National Rail Conditions of Carriage).

  • We reserve the right to retrieve or cancel Virgin Points and/or Promo Codes awarded for train tickets purchases which are then cancelled and/or refunded, including in relation to cancelled train services.

  • Virgin Points will be earned on the cash element of any train ticket purchase through Virgin Trains Ticketing, including first purchases eligible for the Promo Code. Virgin Points will not be earned on the points discount element of any train ticket purchased through Virgin Trains Ticketing.

  • Promoter - Virgin Red Limited, 66 Porchester Road, London W2 6ET

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